Return & Refund Policy
Thank you for shopping at Talli-Up.store. We want to ensure you have an excellent shopping experience. Because we work with international fulfillment partners to bring you the best products, please read our policy below regarding returns, refunds, and replacements.
1. How to Initiate a Claim
We handle requests for refunds, replacements, or returns within 30 days of the delivery date. Because we use international suppliers and we want to process your dispute with professional integrity, please contact our support team directly at contact@talli-up.store.
To process your request and negotiate a resolution with our fulfillment team, your email must include the following information:
Full Name: (as it appears on the order)
Contact Information: (email address and phone number) Order Number
A Detailed Description of the issue: (e.g., damaged item, incorrect size, missing pieces, or package not received)
Photographic or Video Evidence: Clear photos or a short video showing the exact issue or defect. This is strictly required by our fulfillment partners to verify claims.
2. Time-Sensitive Issues (Damaged, Incorrect, or Missing Items)
If your item arrives damaged, defective, or is incorrect, you must report it to us at contact@talli-up.store within 3 days of delivery (or 7 days for electronic items).
Failure to provide the required details and visual proof within this timeframe may result in the claim being denied by our supplier network.
3. The Resolution Process
Once you submit all the required information to contact@talli-up.store, we will review the details and submit the claim to our fulfillment partner.
No Address Needed: Please do not ship items back to any address found on the shipping label or our website. We do not accept unauthorized returns.
Approved Claims: If the claim is verified by our supplier, we will offer you a full refund to your original payment method or a free replacement shipment.
Return Shipping: In the vast majority of cases, you will not be asked to mail the item back, as international return shipping is highly inefficient. If a physical return is deemed mandatory by the supplier, our support team will email you specific instructions and the correct warehouse address.
4. Delayed or Lost Packages
If your tracking information has not updated or your package has not arrived within 45 days (for US orders) or 60 days (for international orders) from the date of shipment, please email us with your order number. We will immediately open an investigation with the carrier to issue a replacement or a full refund.
5. Change of Mind / Standard Returns
If you wish to return an item simply because you changed your mind or ordered the wrong size/color:
You must contact us within 30 days of delivery.
The item must be completely unused, unworn, and in its original packaging.
You will be responsible for covering all return shipping costs to the specific partner warehouse address we provide you. Original shipping fees are non-refundable.